Our mainduit Platform and Service Offerings
mainduit was built to serve the Indonesian gaming audience with a single platform covering football coverage, casino games, and fast-settlement payments. We consolidate these categories so players can fund one account, track one balance, and access football markets or live tables without managing separate signups or payment methods.
Our sportsbook focuses on leagues and tournaments with high regional engagement: Liga 1 seasons run March–December and form the backbone of our offering. Piala AFF tournaments occur annually and draw significant user interest. We also cover Champions League, Premier League, World Cup qualifications, and secondary markets including MotoGP and badminton. game information update continuously alongside match schedules, so you can monitor fixtures and markets in real-time.
We built mainduit to consolidate football markets, live-dealer tables, and payment processing under one login, so players can transition between categories without friction.
Our Account Verification and KYC Policy
mainduit requires identity verification from all account holders. At signup, you submit a government-issued ID (national ID card, passport, or driving license), a selfie holding your ID, and proof of address (utility bill, bank statement, or government letter dated within 90 days). Our KYC team reviews these documents within 24 hours; most verifications complete same-day.
We retain KYC documents according to our documented retention policy and protect them under encryption and access controls. Verification is required once per account; you do not re-submit for each deposit or withdrawal unless there is a material account change (address update, name change, or document expiry). This approach balances our regulatory obligations with account holder convenience.
Once verified, your account status displays in your settings. If you forget your password, our account recovery process uses email or SMS verification—no second KYC submission required. If you request account closure, we retain KYC records according to local regulations but mark your account as inactive and block further login attempts.
We treat KYC data as sensitive and apply strict access controls. Only our compliance and account teams can view verification documents; this data is never shared with third parties except where required by law.
Our Payment Ecosystem and Deposit Options
mainduit integrates eight payment routes so you can fund your account based on your preferred method and location:
- E-wallets (instant): DANA, e-wallet, mobile banking, local payment, online payment—all process deposits within seconds and appear immediately in your account.
- QR payment (instant): e-wallet allows you to scan and pay using any mobile banking-supporting app; settlement is real-time.
- Bank transfer (same-day): local payment, online payment, e-wallet, and mobile banking transfers typically settle within business hours. Weekend or holiday transfers may take until the next business day.
Our unified payment infrastructure means one account holds your entire balance across football markets, live tables, and slots—no separate management required.
Our Support and Account Help Commitment
We operate support channels in English and Indonesian via live chat, in-app help, and email. Response times during business hours (09:00–21:00 Jakarta time, Monday–Friday) are typically under one hour. Weekend and holiday responses may be slower, particularly around Idul Fitri, Idul Adha, or Imlek observances.
Our support team handles account recovery, KYC document questions, withdrawal clarifications, and technical issues. We also escalate high-priority requests (account lockout, payment failure, suspected fraud) to specialist teams for immediate review.